Frequently Asked Questions
Shipping & Processing
✨When will my order ship?
Each item is made with care and usually ships within 2–5 business days. You’ll receive an email with your tracking number as soon as your order is on its way.
--------------------------------------------------------------------------------------------------
✨Where do orders ship from?
We partner with trusted U.S.-based production and fulfillment centers to make sure your order arrives safely and quickly.
--------------------------------------------------------------------------------------------------
Tracking Your Order
✨How can I check my order status?
You can track your package anytime through our Order Tracking Page:
https://strengthandserenitydesigns.com/apps/track123
Just enter your order number and the email used at checkout.
--------------------------------------------------------------------------------------------------
✨My tracking number isn’t updating.
Carriers sometimes take 24–48 hours to scan and update shipments. If you don’t see progress after two business days, please reach out — we’ll happily check for you.
--------------------------------------------------------------------------------------------------
Returns & Exchanges
✨Do you accept returns?
Because each item is made to order, we accept returns or exchanges only for defective or damaged items. Please contact us within 7 days of delivery and we’ll make it right.
------------------------------------------------------------------------------------------------
✨How do I start a return?
Email us at info@strengthandserenitydesigns.com with your order number and photos (if applicable). We’ll respond within 24–48 hours.
--------------------------------------------------------------------------------------------------
Payments & Security
✨Is my information secure?
Absolutely. Strength & Serenity Designs uses Shopify’s encrypted checkout and secure payment gateways. Your privacy and trust mean everything to us.
------------------------------------------------------------------------------------
✨Need More Help?
Still have questions?
Reach out through our Contact Us page:
https://strengthandserenitydesigns.com/pages/contact
or email info@strengthandserenitydesigns.com — we’re always happy to help.
💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫
✨Strength for today, Serenity for tomorrow.